Sometimes, an injury or worsening medical condition occurs when our general practitioner's practice is closed. If we, as patients or caregivers, are concerned that the injury or illness cannot wait until our general practitioner (GP) is next available, we need to be able to get to an after-hours primary health care service (after-hours service) regardless of where we live.
The public perspective, particularly from the viewpoint of being service users, is an important consideration and we have, therefore, structured this report around it.