The Maternity Consumer Survey aims to assess women’s perceptions of maternity services. Previous surveys were carried out in 1999, 2002 and 2007. In 2011, for the first time, the Ministry also carried out a survey of bereaved women who had lost a baby between 20 weeks pregnancy and four weeks after birth.
Key Results
A total of 3235 women completed the survey, representing a 41 percent response rate.
Over three-quarters (78%) of women were satisfied with the overall maternity care they received.
Satisfaction among young mothers, and Māori and Pacific women was in line with average satisfaction among all women. However, satisfaction among women with disabilities was significantly lower than for all women.