People typically come into contact with the justice system when something has gone wrong – when they’re vulnerable, stressed or angry.
Ministry of Justice staff are a major influence on how people experience the justice system. Our staff make it easy for them to deal with us – so that they can deal with their issue and get on with their lives.
The following report provides stories that illustrate instances where staff have gone out of their way to help people, by providing information or by introducing new ways of doing things, to make people feel safe.
The final story focuses on the people who use our services from a different angle – lawyers – but again, is about making people feel comfortable in an environment that is initially foreign and often difficult to navigate.